To make it easier for people to claim unclaimed bank deposits, now exceeding ₹78,000 crore, the Reserve Bank of India (RBI) has proposed new rules that allow customers to update their KYC (Know Your Customer) details using video calls (Video KYC) or with the help of business correspondents (BCs), especially in rural areas.In a draft circular released Friday, the RBI suggested easier KYC norms to help account holders and nominees reactivate long-dormant accounts.Under the proposed changes, banks can offer KYC updates not just at the home branch, but at any branch and through video-based KYC (V-CIP) where available. Banks can also allow BCs to help with KYC and account activation to reach customers in rural and remote areas.These changes will ease the process for customers or nominees trying to reclaim funds from accounts that have been inactive for over 10 years.So far, these accounts are required to be transferred to the RBI's Depositor Education and Awareness Fund, which currently holds over ₹78,000 crore.Today, users check the RBI's UDGAM portal to find unclaimed deposits, then visit the bank branch in person to claim the money.The draft, titled Inoperative Accounts/Unclaimed Deposits in Banks - Revised Instructions (Amendment), 2025, is open for public comments until June 6.